Refund & Cancellation Policy

This policy explains how refunds and cancellations work for MNB Cortex, an AI-COO software-as-a-service platform operated by Abrobot Technologies Pvt Ltd. By purchasing a subscription or credit pack, you agree to the terms below, which should be read together with our Terms & Conditions.

1. Nature of the Service

MNB Cortex is a digital subscription service. Access to AI features, agents, memory, and image generation is delivered instantly and consumed as AI credits the moment you use them. Because the value is delivered digitally and in real time, purchases are treated as consumed on use.

2. General Refund Policy

All payments — including subscription plans (monthly and annual) and one-time credit top-up packs — are generally non-refundable once processed. This includes cases of change of mind, partial or non-usage of credits, or dissatisfaction with AI-generated outputs (which are inherently probabilistic and provided for your review, not as guaranteed results).

3. Exceptions — When We Do Refund

We will review and, where valid, issue a refund in these situations:

Duplicate or accidental charge: you were billed more than once for the same subscription or pack.
Billing error: you were charged an incorrect amount due to a system error on our side.
Failed delivery: your payment succeeded but the corresponding plan or credits were not activated in your workspace, and we are unable to activate them.
Verified service failure: a sustained, confirmed platform outage on our side that prevented you from using the service for a material part of your billing period, which we are unable to remedy.

Approved refunds are credited to your original payment method (via Cashfree) within 5–7 working days of approval. Refunds do not apply to credits that have already been consumed.

4. Cancellation

You can cancel your subscription at any time from your billing settings or by emailing us.
Cancellation stops future renewals. Your plan remains active until the end of the current paid cycle.
No prorated refund is issued for the unused portion of a monthly or annual cycle after cancellation.
After the cycle ends, your workspace moves to a limited/expired state; your data is retained per our Privacy Policy so you can resubscribe.

5. Free Trial

Where a free trial is offered, it includes a small one-time credit grant so you can evaluate the platform. No payment is taken to start a trial. When the trial ends, you must choose a paid plan to continue — you are never auto-charged without explicitly purchasing a plan.

6. Credit Top-Ups

One-time credit packs are non-refundable once purchased, except in the duplicate-charge, billing-error, or failed-delivery cases in Section 3. Purchased credits follow the validity stated at the time of purchase.

7. How to Request a Refund

Email contact@mnbresearch.com from your registered email address with your transaction / order ID and a short description of the issue. Our team will review within 3 business days and respond with a decision. Please raise concerns with us first — chargebacks filed outside this process may result in suspension of your workspace while we investigate.

8. Contact

Company: Abrobot Technologies Pvt Ltd (MNB Cortex), Delhi, India
Email: contact@mnbresearch.com
Phone / WhatsApp: +91 97114 88480
Response time: within 2 business days